HND Surveyors Privacy Policy
Introduction This Privacy Policy outlines HND Surveyors ("we", "our", or "the Company") practices with respect to information collected from users who access our website at https://www.hndsurveyors.co.uk ("Site") or otherwise share personal information with us (collectively: "Users").
Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): HND Surveyors, with a registered office at Kemp House, 152-160 City Road, London EC1V 2NX.
User Rights You may request to:
- Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) at: info@hndsurveyors.co.uk.
Retention We will retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information collected and its purpose, ensuring compliance with applicable regulations.
Grounds for Data Collection Processing of your personal information (i.e., any information which may potentially allow your identification through reasonable means; hereinafter "Personal Information") is necessary for:
- The performance of our contractual obligations towards you and the provision of our services.
- Protecting our legitimate interests.
- Compliance with legal and financial regulatory obligations.
By using our Site, you consent to the collection, storage, use, disclosure, and other processing of your Personal Information as described in this Privacy Policy.
What Information Do We Collect? We collect two types of information from Users:
- Non-Personal Information: Unidentified and non-identifiable information, including aggregated usage data, technical device information, browser type, operating system, access time, and activity on the Site.
- Personal Information: Individually identifiable information, including but not limited to:
- Device Information: IP address, geolocation data, and unique identifiers.
- Registration Information: Full name, email address, physical address, phone number, and other relevant details.
How Do We Receive Information About You? We receive your Personal Information from various sources:
- When you voluntarily provide personal details to register on our Site.
- When you use or access our Site in connection with our services.
- From third-party service providers and public records (e.g., analytics vendors).
How Is the Information Used? With Whom Do We Share It? We do not rent, sell, or share Users’ information with third parties, except as described in this Privacy Policy. We use the information for purposes including:
- Communicating with you about our services and responding to inquiries.
- Sending marketing and promotional materials (subject to opt-out options).
- Statistical and analytical improvements to the Site.
- Compliance with legal obligations and regulatory requirements.
We may share Personal Information with trusted third-party providers for purposes such as:
- Hosting and operating our Site.
- Providing our services.
- Processing and storing data on our behalf.
- Conducting research, technical diagnostics, or analytics.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”
“Digital Marketing Service Providers
Cookies We use cookies to enhance your browsing experience. These include:
- Session cookies: Temporary and deleted when the browser is closed.
- Persistent cookies: Saved for a fixed period to store preferences.
- Third-party cookies: Used for analytics and advertisement purposes.
You may disable cookies via your browser settings, but this may affect your experience on our Site.
Use of Script Libraries (Google Web Fonts) To ensure uniform website presentation, we use Google Web Fonts. Google may collect data related to font retrieval. Google’s privacy policy can be found here: https://www.google.com/policies/privacy.
Third-Party Collection of Information Our Privacy Policy does not apply to third-party services you may access through our Site. We encourage reviewing their policies before providing any data.
How Do We Safeguard Your Information? We implement industry-standard security measures to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.
Transfer of Data Outside the EEA Data transfers occur only to countries approved by the European Commission or where legal agreements ensure adequate protection.
Advertisements & Marketing We may use third-party advertising technologies to serve relevant ads. Users can opt out via the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA):
We may send marketing materials based on your consent, which can be withdrawn at any time.
Corporate Transaction In the event of a business sale, merger, or acquisition, your information may be transferred to the acquiring entity under the same privacy conditions.
Minors Our services are not directed at children. If a minor provides Personal Information, we will delete it upon request by a parent or legal guardian.
Updates or Amendments to This Privacy Policy We reserve the right to modify this policy. Changes take effect immediately upon posting. The latest update date is displayed below.
How to Contact Us If you have any questions, please contact us at: info@hndsurveyors.co.uk.
Last Modified: 10th February 2025